As India goes into a nationwide lockdown, companies such as Flipkart have announced that they are discontinuing operations across their supply chain to control the spread of the novel Coronavirus pandemic. However, Amazon India has written a blog post describing that the company will remain operating its e-commerce platform for high-priority goods in the country.
In the blogpost written, Amazon India states that the company is “temporarily prioritizing [its] available fulfillment and logistics capability to serve products that are currently critical for customers such as Household Staples, Packaged Food, Health Care, Hygiene, Personal safety, and other high priority products.”
Further, the company has declared that it will also temporarily stop taking orders for others, ‘non-essential’ products on its platform until further notice. The company is also disabling shipments for non-essential products already purchased by consumers.
If you had ordered something off of Amazon India which doesn’t fall under the class of critical supplies, you would receive an email and a text message from the company informing you of the delay in shipment. The firm is also giving customers the chance to cancel their orders and receive a full refund in these cases.
Post-Amazon’s announcement, Flipkart temporarily discontinued its services in India. A message on the official website stated that Hello fellow Indians, We are temporarily suspending operations. Your requirements have always been our priority, and our commitment is that we will be back to serve you as soon as possible.
The government reassured that all essential services would remain open despite the lockdown. The essential goods like the pharmaceutical shops, Banks, ATMs, petrol pumps, hospitals, and grocery shops will continue to remain open. But all the modes of transport such as the metro, buses, autos, planes, and trains will not be operative.